Terms & Conditions

GraftHQ AI Crew · Effective date: 25 June 2026 · Version 1.0 (draft)

1.About these terms

These Terms & Conditions govern your purchase and use of the GraftHQ AI Crew Admin Toolkit (the "Product"). The Product is supplied by GraftHQ ("we", "us", "our"), based in the United Kingdom. By purchasing or using the Product you ("you", "the customer") agree to these terms. If you do not agree, do not use the Product.

2.Definitions

• Product — the AI Crew dashboard, the prompts, workflows, guides and any included materials.
• Prompt — a piece of pre-written text you copy into a third-party AI tool.
• Access code — the code that unlocks your dashboard, issued on purchase.
• AI tool — a third-party artificial-intelligence service (such as Claude by Anthropic) that you use the prompts with.
• Done-for-you service — the optional, separately-agreed service to set up automations.

3.What you're buying

You are buying a non-exclusive, non-transferable licence to access and use the Product for your own business. It is a one-off purchase: there is no subscription on the core Product. Access is provided digitally via the dashboard and your access code. We may add to or improve the Product over time; included updates, if any, are provided at our discretion.

4.Your licence & acceptable use

You may use the Product and the prompts for your own trade or business, including with your own clients. You may not:

• resell, sublicense, share, publish or redistribute the Product, the prompts or your access code;
• share your access code with anyone outside your business, or pool one purchase across multiple separate businesses;
• present the Product or its prompts as your own product for sale;
• use the Product for anything unlawful, misleading or fraudulent.

We may suspend or withdraw access if these terms are breached.

5.Intellectual property

We (or our licensors) own all intellectual property rights in the Product, including the prompts, workflows, written guides, branding and design. Nothing in these terms transfers ownership to you — you receive a licence to use, not ownership. The documents and outputs you create using the prompts (your quotes, invoices, emails and so on) are yours to use in your business.

6.AI-generated outputs

The Product works by giving you prompts to use with third-party AI tools that we neither own nor control. AI outputs are drafts generated by software and:

• may contain errors, omissions or out-of-date information;
• must be reviewed and checked by you before you rely on, send or act on them — particularly figures such as VAT, CIS deductions, statutory interest, prices and dates;
• do not constitute professional, legal, financial, tax or accounting advice, and are not a substitute for a qualified advisor.

You are solely responsible for anything you send to your clients, suppliers, HMRC or others.

7.No guarantee of results

The Product is a tool to help you work faster. We do not guarantee any particular outcome — that you will win work, get paid faster, save a specific amount of time, or that the Product is fit for your specific circumstances. Examples and figures shown are illustrative and use a fictional firm.

8.Third-party tools

Using the Product requires third-party tools (for example Claude by Anthropic, and optionally Gmail, Google Drive, Xero or QuickBooks). Those tools are provided by their own companies under their own terms and pricing, for which we are not responsible. Any AI subscription cost (for example Claude Pro) is separate from your purchase of the Product. We are not affiliated with, endorsed by, or partnered with these providers unless expressly stated.

9.Done-for-you service

The "Layer 2 / done-for-you" automation described in the Product is an optional, separate service. It is not included in the one-off purchase, is scoped and priced separately, and is subject to its own agreement. Any automation we set up is designed so that you approve outputs before they are sent — nothing sends on your behalf without your review unless you expressly agree otherwise in writing.

10.Price & payment

The price is shown at checkout and is payable in full at the time of purchase. We may change prices for future purchases at any time; a price change does not affect a purchase you have already made.

11.Refunds & cancellation

The Product is digital content supplied immediately. Where the law gives you a right to cancel (for UK consumers, normally a 14-day cooling-off period), by accessing the Product immediately you may be asked to agree that you lose that right once access begins. Subject to your legal rights, our refund policy is a 14-day money-back guarantee: if the Product is not right for you, email support@graft-hq.co.uk within 14 days of purchase and we will refund you in full. Nothing in this section affects your statutory rights as a consumer, including rights relating to content that is faulty or not as described.

12.Availability & changes

We aim to keep the dashboard available but do not guarantee uninterrupted access. We may update, change or withdraw parts of the Product, and may need to suspend access for maintenance or for reasons outside our control. We are not liable for the unavailability of third-party tools.

13.Limitation of liability

Nothing in these terms limits or excludes our liability where it would be unlawful to do so (including liability for death or personal injury caused by negligence, or for fraud). Subject to that, and to the fullest extent permitted by law:

• we are not liable for any loss of profit, revenue, business, goodwill, or for any indirect or consequential loss;
• we are not liable for losses arising from your reliance on AI outputs you did not check, from third-party tools, or from your misuse of the Product;
• our total liability to you in connection with the Product is limited to the amount you paid for it.

If you are a business user, the Product is provided "as is" and we exclude all implied warranties to the extent permitted by law.

14.Data protection

We handle any personal data you give us (such as your name and email for your purchase and support) in line with UK data-protection law, and any privacy policy we publish. Note that when you use the prompts you send information directly to third-party AI tools under their own privacy terms — keep sensitive personal data to a minimum and never enter card numbers, passwords or full identity documents.

15.Changes to these terms

We may update these terms from time to time. The version that applies to your purchase is the one in force at the time you bought the Product. Material changes affecting your existing access will be notified to you by email or on the dashboard.

16.Governing law

These terms are governed by the laws of England and Wales, and the courts of England and Wales have exclusive jurisdiction, except that if you are a consumer resident elsewhere in the UK you may bring proceedings in your own jurisdiction.

17.Contact

Questions about these terms or the Product: support@graft-hq.co.uk · graft-hq.co.uk.